Chapter 27 - DAS Grievance Procedures

DAS Concerns, Complaint and Appeal Procedures

DAS APPEAL PROCESS REGARDING ACCOMMODATION DENIAL 

All DAS students have the ability to submit additional documentation and ask for an additional review of their request for accommodations. If a student is receiving DAS-approved accommodations, the student may put in the additional request through their DAS Student Online Services Login. If the student is not receiving other DAS-approved accommodations, the request for additional review of their documentation (or additional documentation) needs to be sent to Disability.Services@oregonstate.edu

If the student has been denied an accommodation they requested and would like to appeal the denial: 

The student needs to submit their appeal within 90 days of the denial from DAS. 

  1. The student should put in writing the reason for the appeal and include any additional information regarding a disability-related need/impact for the accommodation. Please send an email to Disability.Services@oregonstate.edu 

  1. The student should call (541)737-4098 to request an appointment with the Director or designee to discuss the appeal. 

  1. During the discussion with the Director or designee, the student should be prepared to explain why the denied accommodation is needed to address the current impacts of their disability at OSU. Having received an accommodation from a previous institution or in the K-12 system is not in itself a sufficient explanation. 

The DAS Director or designee will make a decision regarding the student’s appeal within seven (7) business days.  The Director or designee’s decision will be in writing and will be sent to the student’s ONID email.  If through the appeal process, the accommodation is granted, it will be granted moving forward. Accommodations are not retroactive. 

If the denial is upheld and the student feels the issue is not resolved, the student may file an appeal with the Associate Vice Provost and Dean of Students within ten (10) business days of the DAS Director or designee’s determination. This is the final step: the Associate Vice Provost and Dean of Students decision is the university’s final decision on the matter and no additional internal appeals are available unless the student makes a complaint to EOA. 

In order to appeal at this level, the student must provide the Associate Vice Provost and Dean of Students with: 

  1. Information that the student believes demonstrates they were not provided with due process by the DAS Director or designee. 

  1. This information needs to be e-mailed to deanofstudents@oregonstate.edu

The Associate Vice Provost and Dean of Students will make a decision regarding the student’s appeal within seven (7) business days.  The Associate Vice Provost and Dean of Students’ decision will be in writing and will be sent to the student’s ONID email.  If through the appeal process the accommodation is granted, it will be granted moving forward. Accommodations are not retroactive. 

Depending on the nature of the complaint, student concerns may be referred by the Associate Vice Provost and Dean of Students to the Office of Equal Opportunity and Access. 

At any time, students have the ability to take their concerns/complaint to the federal Office for Civil Rights 

DAS CONCERN/COMPLAINT PROCESS REGARDING SERVICE PROVIDERS 

Clear communication between students who receive services through DAS, their service providers, and appropriate DAS staff is vital to utilizing the DAS program effectively. For concerns related to a service provider (notetaker, proctor, interpreter, etc.): 

  1. If the student is comfortable/able to meet with the service provider, the student is encouraged to meet with the service provider to discuss concerns directly.  

  1. If the student is not comfortable meeting with the service provider directly or the issue remains unresolved after meeting, the student should meet with their DAS adviser or the DAS Coordinator/Program Manager.  

If the concern has not been resolved after the above steps are completed, the student should provide the information below, submit it in writing, and request a meeting with the DAS Director. This needs to occur within 90 days of when the student first brought the concern to the attention of the service provider, DAS adviser or the DAS Coordinator/Program manager. To schedule a meeting with the DAS Director, please call (541) 737-4098.   

Please send an email to Disability.Services@oregonstate.edu with the following information: 

  • Date: 

  • Your Name: 

  • Course or Event Information: 

  • What is the Nature of the Concern/Complaint? 

  • Name(s) of Person(s) Involved (Service Provider, name of faculty member, student, etc.): 

  • What do you suggest to resolve this issue? (During your meeting with the DAS Director, your suggestion(s) will be discussed.) 

The DAS Director, or designee, will make a decision regarding the student’s concern/complaint within ten (10) business days.  The Director’s decision will be in writing and sent to the student’s ONID email.  

If the student still feels the issue is not resolved, the student may file an appeal with the Associate Vice Provost and Dean of Students within ten (10) business days of the DAS Director’s determination. This is the final step: the Associate Vice Provost and Dean of Students’ decision is the university’s final decision on the matter and no additional internal appeals are available. 

In order to appeal at this level, the student must provide the Associate Vice Provost and Dean of Students with: 

  1. Information that the student believes demonstrates they were not provided with due process by the DAS Director. 

  1. This information needs to be e-mailed to deanofstudents@oregonstate.edu

The Associate Vice Provost and Dean of Students will make a decision regarding the student’s concern/complaint within ten (10) business days.  The Associate Vice Provost and Dean of Students’ decision will be in writing and will be sent to the student’s ONID email.  

CONCERNS/COMPLAINTS OF DISCRIMINATION BASED ON DISABILITY 

If at any time a student feels that they have experienced discrimination as a result of their disability by any OSU staff, student, or faculty, the student should contact the Office of Equal Opportunity and Access (EOA). Please see the Office of Equal Opportunity and Access’ page for Student Complaint Procedures (both formal & informal processes) at https://eoa.oregonstate.edu/ for additional information. 

At any time, a student may contact the Office for Civil Rights.  

 

 

Updated: 08/2022