DAS Concerns, Complaint and Appeal Procedures

Concerns/Complaints of discrimination based on disability

If at any time a student feels that they have experienced discrimination as a result of their disability by any OSU staff, student or faculty the student should contact the Office of Equal Opportunity and Access (EOA)

  • Please see the Office of Equal Opportunity and Access’ page for Student Complaint Procedures (both Formal & Informal Processes) at https://eoa.oregonstate.edu/ for additional information.

DAS Concern/Complaint Process Regarding Service Providers

Clear communication between students who are registered for services with DAS, their service providers, faculty, and the DAS staff is vital to utilizing the DAS program effectively. Students are encouraged to communicate their concerns directly with the person(s) involved; however, if a resolution cannot be reached, DAS staff will assist students in advocating for their right to receive the accommodations that have been approved by DAS.

If the concern is related to a service provider (notetaker, proctor, interpreter, etc.):

  1. If the student is comfortable/able to meet with the service provider, the student is encouraged to meet with the service provider to discuss concerns directly with them.  
  2. If the student is not comfortable meeting with the service provider directly or the issue remains unresolved after meeting, the student should meet with their DAS adviser or the Coordinator/Program Manager of the provider service for assistance. 

If the concern has not been resolved after the above steps, the student should fill out the form below, submit it in writing and request a meeting with the DAS Director. This needs to occur within 90 days of when the student first brought the concern to the attention of the service provider, DAS adviser or the Coordinator/Program manager. To schedule a meeting with the DAS Director, please call 541.737.4098.  

Please send an email to Disability.Services@oregonstate.edu with the following information:

  • Date:
  • Your Name:
  • Course or Event Information:
  • What is the Nature of the Concern/Complaint?
  • Name(s) of Person(s) Involved (Service Provider, name of faculty member, student, etc.):
  • What do you suggest to resolve this issue? (in a meeting with the DAS Director your suggestion(s) will be discussed)

The DAS Director, or designee, will make a decision regarding the student’s concern/complaint within ten (10) business days.  The Director’s decision will be in writing and will be sent to the student’s ONID email. 

If the student still feels the issue is not resolved, the student may file an appeal with the Associate Provost, Dean of Students within ten (10) business days of the DAS Director’s determination. This is the final step – the Associate Provost, Dean of Students’ decision is the university’s final decision on the matter and no additional internal appeals are available.

In order to appeal at this level the student must provide the Associate Provost, Dean of Students with:

  1. New information that was not provided to the DAS Director, or
  2. Information that the student believes shows they were not provided with due process by the DAS Director.
  3. This information needs to be e-mailed to deanofstudents@oregonstate.edu.

The Associate Provost, Dean of Students will make a decision regarding the student’s concern/complaint within ten (10) business days.  The Associate Provost, Dean of Students’ decision will be in writing and will be sent to the student’s ONID email. 

DAS Appeal Process Regarding Accommodation Denial

If the student has been denied an accommodation that they requested and the student would like to appeal the denial:

All registered DAS students have the ability to submit additional documentation and ask for an additional review of their request. If a student is already receiving DAS approved accommodations the student may put in this additional request through their on-line DAS profile. If the student is not receiving other DAS approved accommodations the request for additional review of their documentation (or additional documentation) needs to be sent to disability.services@oregonstate.edu

If the student would still like to appeal a denial of their accommodation request the student needs to submit their appeal within 90 days of the denial from DAS.

  1. The student should put in writing the reason for the appeal and include any additional information regarding a disability-related need/impact for the accommodation. Please send an email to Disability.Services@oregonstate.edu
  2.  Please call 541-737-4098 to request an appointment with the Director to discuss your appeal.
  3. During the discussion with the Director, or designee, the student should be prepared to explain why the denied accommodation is needed to address the current impacts of their disability at OSU (having received an accommodation from a previous institution or in the K-12 system is not in itself a sufficient explanation)

The DAS Director, or designee, will make a decision regarding the student’s appeal within seven (7) business days.  The Director’s decision will be in writing and will be sent to the student’s ONID email.  If through the appeal process the accommodation is granted, it will be granted moving forward. Accommodations are not retroactive.

If the student still feels the issue is not resolved, the student may file an appeal with the Associate Provost, Dean of Students within ten (10) business days of the DAS Director’s determination. This is the final step - the Associate Provost, Dean of Students’ decision is the university’s final decision on the matter and no additional internal appeals are available unless the student makes a complaint to EOA.

In order to appeal at this level the student must provide the Associate Provost, Dean of Students with:

  1. New information that was not provided to the DAS Director, or
  2. Information that the student believes shows they were not provided with due process by the DAS Director.
  3. This information needs to be e-mailed to deanofstudents@oregonstate.edu.

The Associate Provost, Dean of Students, will make a decision regarding the student’s appeal within seven (7) business days.  The Associate Provost, Dean of Students’ decision will be in writing and will be sent to the student’s ONID email.  If through the appeal process the accommodation is granted, it will be granted moving forward. Accommodations are not retroactive.

Depending on the nature of the complaint, student concerns may be referred by the Associate Provost, Dean of Students to the Office of Equal Opportunity and Access.

At any time students have the ability to take their concerns/complaint to the federal Office for Civil Rights

Page Created: 11/05/2018