Remote Communication Access Realtime Translation (CART; Real-time Captioning) Services

Remote real-time captioning services may be requested for classes, class related activities, and events/activities open to students and/or the public.

What are Communication Access Realtime Translation (real-time captioning; CART) Services?

Real time captioning (CART) provides a written, verbatim account of what is being said in the classroom.

Remote captioners are used when on-site providers are not available. In this case, a technician from DAS will go to the class to offer setup assistance to both the student and the instructor.

It is important to note that in most cases, the microphone used by the instructor only picks up the voice of the instructor. If the student is in a discussion-based class for which remote services are not appropriate, the student should contact the Program Manager of Deaf and Hard of Hearing Access Services at DHOH.services@oregonstate.edu.

Student Responsibilities

The responsibilities of a student receiving real-time captioning (CART) services at the university include but are not limited to the following:

  • Maintain accurate and current class schedules and update contact information (address, email, phone number, etc.) as needed on DAS Online Services.
  • Request accommodations in DAS Online Services within 48 hours after registering for classes.
  • Cancel requests for accommodations on DAS Online Services if withdrawing from a class.
  • Email DHOH.services@oregonstate.edu when absent from class(es) or if an instructor cancels class on a particular day.
    • Students who repeatedly are "no shows" in classes without requesting a cancellation of the service may have the service suspended at the discretion of the DHOH Program Manager. If a student is late to class, the captioner will not be responsible for material presented prior to his/her arrival.
  • Email DHOH.services@oregonstate.edu if a class has been relocated and provide the new location. If DAS and the (on-site) captioners are not informed, the captioners will go to the original location, and you will not have communication access for that class.
  • If absent, ask a classmate for a copy of the notes.
  • Use transcripts/notes for personal use only. Transcripts/notes may not be shared with other students in the class who are not eligible for the service.
  • Delete all transcripts within two weeks after grades have been posted if there is no dispute regarding the grade.

Additional Academic Program Requests

Please check the class syllabi for information concerning field trips, extra credit opportunities and other activities that will require accommodations. Requests for accommodations should be made through the online custom request form. Students who receive communication access accommodations through DAS can create custom requests through their accounts on DAS Online Services.

Non Class-Related Transcribing Requests

Advertisements for an event should list a contact person to whom requests for accommodations can be made. If no such information is provided, captioners can be requested through DAS by completing an online custom request form.

Timeline for accommodation requests

A minimum of 48 hours advance notice is usually necessary; one week advance notice is preferred. Please do not make requests directly to captioners. Captioners must have prior approval from the DAS office before accepting assignments.

Working with the Remote Captioner

  • Copy diagrams from the board/PowerPoint slides/overheads, etc. The captioner will only type what is said in reference to the PowerPoints, etc.
  • Check the spelling of all new vocabulary words. Knowing the correct spelling is your responsibility.
  • On-site captioners must quickly break down equipment in order to arrive to the next class on time. Remote captioners must disconnect from their current student and connect with their next student to stay on schedule. Therefore, it is recommended that meetings with faculty should be scheduled during office hours. The student may request a captioner for the meeting.

The student should discuss concerns relating to the captioner/captioning process directly with the captioner if they are on-site. If the issue remains unresolved, or if the student has concerns related to remote captioning services, the student should make an appointment with the Manager of Deaf and Hard of Hearing Access Services by emailing DHOH.Services@oregonstate.edu or 541-737-3670 (voice).

Evaluation

Periodically, Disability Access Services conducts evaluations of our programs and service providers. Student participation and candid comments are appreciated. The information will be used to improve the quality of all our programs and will be shared with captioners in order to aid their professional development.

Page Updated 08/2018